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World Bank: Evaluating Digital Citizen Engagement

By February 26, 2016 No Comments

The World Bank Group has just published a practical guide to Digital Citizen Engagement (DCE). The objective of the document is to provide a guide to practitioners working in the space of DCE.

The report addresses the following questions:

  1. Does adding digital technology to the citizen engagement process really provide quicker, cheaper, easier ways for citizens to engage with the state or other service providers?
  2. Can digital technologies lower interaction costs for governments and deliver improved, more targeted development outcomes?
  3. What risks come with this new technology—have certain citizens been excluded (intentionally or unintentionally) from the engagement process?
  4. Has the way in which people engage and communicate altered, for better or for worse?
  5. Has the technology affected the previously existing groups and institutions that were intermediating
    engagement processes before the technology was introduced?

Download a copy of the report here.