New Zealand's Research and Engagement Experts

Citizens’ Panel

Our Citizens’ Panel service provides New Zealand councils with a ready-made sample, enabling councils to quickly consult on community issues.
Market Research

We provide market research services and specialise in working for government. This includes survey design, opinion research, customer satisfaction and full analysis services.
Consultation Management

We provide a full consultation management service. This includes consultation planning and delivery. We also provide consultation management software for one-off or on-going projects.
Analysis and Reporting

We provide a full data analysis and reporting service. From text analysis through to customised dashboards, we have the analysis and reporting solution for your next research or consultation project.



Jared Bothwell

Account Director

Richard Stephens

Research Executive

Steven Peter

Research Analyst


We have been extremely happy with the quality of the survey methodology, the presentation of reports and the excellent service that Jared and the team at PublicVoice have provided. I would happily recommend PublicVoice to any business looking to gain a deeper understanding of various client segments.

Kate JanesSenior Corporate Planner, Upper Hutt City Council

The Citizens' Panel developed by PublicVoice has provided Palmerston North City Council with a very easy way to gather views on a wide range of topics

Andrew BoylePalmerston North City Council

The insights gathered by the PublicVoice satisfaction survey have enabled Urbanplus to act and implement changes as a result of direct feedback from customers. Since implementing the survey, Urbanplus has seen across-the-board increases in customer satisfaction.

Toni BurrowsUrbanPlus

We were after a straight forward, cost effective solution that would help alleviate the administrative burden of running ‘Meet the Buyer’. PublicVoice developed an excellent solution which exceeded our expectations.

Caleb JohnstoneMinistry of Business Innovation & Employment

PublicVoice provided us with a system that was incredibly easy and fast. We loved the live updates of data too.

Dr Natalie WalkerNational Institute for Health Innovation

PublicVoice made a complicated process easy – nothing was too much trouble (despite numerous last minute changes from us) and the team were a pleasure to work with. The solution provided by PublicVoice exceeded our expectations and I wouldn’t hesitate to use them again.

Angela McCulloughProject Manager – Change - Health Benefits Limited

The Citizen’s Panel gives us an important tool to use in our overall mix of research and consultation that guides decision making. It is a timely and cost effective way for us to reach a wider community view and we have used Citizen’s Panel to draw out the community view on a range of Council initiatives.

Lex VerhovenStrategy Manager, Hastings District Council

At Education New Zealand we need to ensure that the services we provide to member organisations meet their needs. PublicVoice provides us with the means to consult and quickly translate members feedback into the insights we require.

Kathy PhillipsEducation New Zealand


January 23, 2018 in Survey Design

A Beginners Guide to Open Text Questions

Open text questions (AKA text response questions) are a common feature in all types of surveys. They are a useful tool and when used correctly can provide many advantages to…
Read More
January 23, 2018 in Analysis, Food for thought

Sentiment Analysis: The what, why and how

Text analysis has traditionally focused on the content of text and establishing themes and patterns within it. While this is beneficial to social researchers and policymakers it has its' limitations. …
Read More
November 24, 2017 in Office Hours

PublicVoice Holiday Hours 2017

PublicVoice will be closed over the Christmas period. Check out the table below for the relevant dates.   Date Status Thursday 21 December 2017 Open Friday 22 December 2017 Closed…
Read More


Sign up to the PublicVoice monthly newsletter to stay up to date with research and consultation news, views and tips for Government.

PublicVoice Newsletter Subscribe


Upper Hutt City Council – Community Surveys

Hastings District Council – Citizens’ Panel

Urbanplus Satisfaction Survey

National Institute for Health Innovation – (NZ Heart Health)

Health Benefits Limited

PNCC Citizens’ Panel

Palmerston North City Council - Citizens' Panel

Do you want to learn more?

We like to help!

Contact us to find out how PublicVoice can help with your next research or consultation project