Email Communication

Engage's sophisticated email engine makes it easy to manage comprehensive email campaigns – whether bulk email campaigns to thousands of contacts, or highly targeted, one-to-one email communication.

Use triggers to automate emails based on community interaction with web forms, surveys, SMS messages or other emails for a truly automated engagement machine.

Engage's point-and-click makes it easy

• Use the simple, point-and-click email designer to create great-looking HTML emails and templates.
• Or access the HTML directly for absolute control. Full personalisation of emails using any fields from your database.
• Auto-detected HTML or Text-only email delivery.
• Full tracking and reporting of all email activity including mail deliveries and interactions.
• Custom filters for easy targeting to selected community segments.
• Use filters and triggers to create highly targeted and automated email campaigns.

Create great-looking emails simply with the point-and-click design tool

You don't have to be an HTML guru to create great-looking emails and templates quickly and easily. Engage's built-in email tools make it easy to produce professional-looking emails. For absolute control over the look and feel of your email templates or emails, you can access the HTML source – so you can use your favourite HTML design tool (such as Dreamweaver).

Simple Subscriber Management

Managing your lists of recipients and subscribers can take a lot of time and effort - keeping contact details up-to-date, processing subscribe and unsubscribe requests, checking bounces and updating details. Engage's powerful, built-in contact management database makes this easy:

• Recipients can update their own details via fully customisable web form profiles.
• Full reporting shows every interaction with each contact in your database – so you can see exactly what emails or TXTs have been delivered.
• Easily find, add, edit or delete contacts.
• Create groups and filters for powerful contact targeting.

Reliable delivery means your important emails don't get lost

One of the challenges of successful email communication is ensuring your emails actually get through. As spam filters become ever more restrictive it's all too easy for your carefully crafted email messages to wind up in your recipients' spam folders, never to be seen again. The Engage platform reliably delivers millions of emails a month. The mail servers are highly tuned to ensure your emails bypass spam filters and arrive where they ought to – in your recipient's inbox.

Automated Citizen Engagement

Create emails that trigger when web forms or survey questions are completed to provide the ultimate in responsive community engagement. Automated emails can be personalised using any fields from the contact database – including survey response questions.